FAQ's

What is watchbuy.in?
To begin with, watchbuy.in is one stop destination for buying your watches and clocks online. It offers 100% original products.

How do I register, create an account on Access Merchandise (P) Ltd.?
We've made it easy for you to register, view and update your account and orders any time through "My Account". "My Account" allows you complete control over your transactions at watchbuy.in. You can: Manage / edit all your personal data like address, phone numbers, and email ids Change your password Track the status of your orders.

How do I place an order?
Browse the website and add any items you wish to purchase by specifying the quantity and clicking Add to Cart After you have added the last item you wish to purchase to your shopping cart, click Proceed to Checkout Log in to your existing account or create a new account Enter the shipping address Select the shipping method to be used to delivery your order Enter the payment type Enter the credit card details if you are paying by MasterCard or Visa Review the order details and click Submit Order if you are paying by credit card

Can I cancel or change my order?
Orders can be cancelled or changed if they have not been shipped. Please be aware that orders are generally shipped within two working days, so it is advisable to call us as soon as possible when you want to cancel or change an order.

How will I get my refund?
The refund will be processed for the cancelled Order through the same mode of payment Eg: If the payment is made through Credit Card and the status is marked as cancelled, the amount would be refunded to the same credit card's account.

How do I know my order has been confirmed?
After checking out during the payment process, you will get a confirmation that your payment has been processed successfully. You will also get a mail in your registered email id, along with an SMS to your registered mobile number confirming the order.

Is it safe to use my Credit Card Online at watchbuy.in?
We accept VISA, MASTER Credit Cards issued in India and we accept Debit cards of all banks issued in India. All your transactions online are protected & secured by SSL (secure socket layer) technology. It encrypts your credit card and relevant information during the entire transaction process. This encryption makes your shopping experience safe and secure.

Are there any other hidden charges like Octroi or Entry Tax?
You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra.

How are the products packaged?
Each of the individual products are securely packaged in bubble wrap and put into a box. The box is sealed well ensuring a safe delivery to your doorstep.